Terms and Conditions

SHIPPING POLICY

At BEMU, we are committed to ensuring your order is processed and delivered smoothly. Please review our shipping details below:

⚠️Important Notice for International Customers

All international shipments are sent DDU (Delivered Duty Unpaid). This means import duties, taxes, or fees may be charged by your local customs office upon delivery. These costs are the customer’s responsibility and are not included in your order total at checkout.

Any applicable customs duties, taxes, or additional fees must be paid by the customer receiving the order. BEMU is not responsible for covering these charges and cannot estimate or indicate the cost prior to placing an order.

If you refuse to pay any applicable customs, duties, taxes, or additional fees, your package will be returned to us. You will be refunded for the product cost, minus any return shipping charges and taxes. Any shipping or return costs resulting from customs refusal will not be covered or reimbursed.

Shipping Locations
Worldwide Shipping: We proudly offer worldwide shipping.

Processing Time
- All orders are processed within 2-7 business days. You will receive a confirmation email with a tracking number once your order has been shipped.

Shipping Costs
- Shipping fees are calculated based on the weight of your order and will be displayed at checkout.

Lost or Damaged Packages
- If your package is lost or damaged during transit, we will fully refund your purchase.

For any further questions regarding shipping, feel free to contact us at bybemu@gmail.com

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RETURN POLICY

We are unable to accept returns. We strongly encourage customers to carefully review product descriptions, measurements, and images before making a purchase to ensure the item meets your expectations.

Pre-Purchase Guidance

To help you make the best choice, we are happy to provide detailed information about sizing, materials, or colors before you place your order. Please reach out to us if you have any questions or need assistance.

Contact Us

If you have any questions, concerns, or need guidance prior to purchasing, please contact us at bybemu@gmail.com. Our team is always happy to assist you.

We sincerely appreciate your understanding and support, which allows us to continue creating high-quality, stylish, and handmade products with care and dedication.

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DISTANCE SALES CONTRACT

ARTICLE 1 – PARTIES

1.1 – SELLER:

Company Name: IVID TV YAYINCILIK LTD. STI.

Address: Marmara Mh., Önder Cd., Büyük Çarşı, 2nd Floor, No: 58, Beylikdüzü, Istanbul

Email: bybemu@gmail.com

1.2 – BUYER:

The person who is a registered member of the shopping website bemutr.com as a customer. The address and contact information provided during registration are considered valid.

ARTICLE 2 – SUBJECT

The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product(s), the characteristics and sales price of which are specified below, ordered electronically by the BUYER from the website bemutr.com owned by the SELLER.

ARTICLE 3 – PRODUCT SUBJECT TO THE CONTRACT

Date: {DATE}

Product Items: {PRODUCT_ITEMS}

| Product Name | Quantity | Total Product Price |

The type, quantity, brand/model, color, and sale price of the products are as stated above.

Payment Method: {PAYMENT_METHOD}

Delivery Address: {DELIVERY_ADDRESS}

Total: {PAID_AMOUNT} via {PAYMENT_METHOD}

ARTICLE 4 – GENERAL TERMS

4.1 – The BUYER declares that they have read and been informed of the basic features of the product, its sales price, payment method, and delivery terms on the website of BEMU, and has confirmed this electronically.

4.2 – The product subject to this contract will be shipped to the BUYER or to the person/institution at the delivery address indicated by the BUYER within the legal period of 10 business days, unless otherwise stated.

4.3 – If the product is to be delivered to someone other than the BUYER, the SELLER cannot be held responsible if the recipient refuses the delivery.

4.4 – The SELLER is responsible for delivering the product complete, undamaged, and in accordance with the characteristics specified in the order.

4.5 – For the delivery of the product, this contract must be signed and received by the SELLER, and the payment must be completed using the BUYER’s selected payment method. If the product price is not paid or the transaction is canceled in bank records for any reason, the SELLER is not obligated to deliver the product.

4.6 – If, after delivery, the BUYER’s credit card is used unlawfully or by unauthorized persons (through no fault of the BUYER), and the related bank or financial institution does not pay the product price to the SELLER, the BUYER must return the delivered product to the SELLER within 3 days. In this case, the shipping cost belongs to the BUYER.

4.7 – If the SELLER cannot deliver the product on time due to force majeure (natural disasters, adverse weather, transportation disruptions, etc.), they must notify the BUYER.

ARTICLE 5 – RIGHT OF WITHDRAWAL

5.1 – Due to Turkish customs regulations, any returned package is considered an import shipment. This process often triggers customs duties, taxes, and handling fees, which can amount to 2–3 times the original value of the product. For this reason, BEMU is unable to accept returns.

5.2 – The BUYER is encouraged to carefully review product descriptions, measurements, colors, and images before placing an order to ensure the product meets their expectations.

5.3 – Exceptions: In the rare event that a product is defective, damaged during shipment, or incorrect, the BUYER must contact BEMU at bybemu@gmail.com within 5 days of receiving the order and provide photos of the issue. Each case will be evaluated individually, and an appropriate solution will be offered.

5.4 – CUSTOM ORDERS: Products made or personalized upon the BUYER’s request (e.g., custom prints, custom sizes) cannot be returned or exchanged.

ARTICLE 6 – NON-RETURNABLE ITEMS EVEN IF DUE TO SELLER FAULT

The right of withdrawal cannot be used for the following items:

Washed products
Worn products
Products that have absorbed odors
Products with removed tags
Products that are no longer resalable for any reason

ARTICLE 7 – CUSTOMS AND INTERNATIONAL ORDERS

International orders may be subject to customs duties, taxes, or other fees imposed by the buyer’s country. These charges are the responsibility of the BUYER and are not refundable by the SELLER.

ARTICLE 8 – COMPETENT COURT

In the implementation of this contract, the Consumer Arbitration Committees and Consumer Courts located in the place of residence of the BUYER or SELLER have jurisdiction up to the value announced by the Ministry of Industry and Trade.

By completing the order, the BUYER is deemed to have accepted all the terms of this contract, including the no-return policy in accordance with Turkish customs regulations.

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PRIVACY POLICY

Last Updated: May 28, 2025

This Privacy Policy describes how BEMU (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bemutr.com(the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to any individual using the Services, whether as a customer, website visitor, or another person whose data is processed under this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the updated Policy on the Site, revise the “Last Updated” date, and take other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The type of information we collect depends on how you interact with our Site.

Aside from the purposes listed below, we may also use your personal information to communicate with you, improve the Services, comply with legal obligations, enforce our terms, and protect our rights and those of our users.

Personal Information We Collect

1. Information You Provide Directly

Information that you submit to us through the Services may include:

• Contact details: name, address, phone number, email.

• Order details: billing and shipping information, payment confirmation, order notes.

• Account information: username, password, security credentials.

• Customer support communications: any information you choose to share when contacting us.

Some features of the Services require certain information. If you choose not to provide required information, you may not be able to access certain functionalities.

2. Information Collected Automatically (Usage Data)

We automatically collect certain information about your interactions with the Services. This may include:

• Device and browser information

• IP address

• Network information

• Browsing behavior and actions on the Site

We collect this information using cookies, pixels, and similar tracking technologies. (“Cookies”).

3. Information We Receive from Third Parties

We may receive personal information from trusted third parties, including:

• Service providers such as Shopify, who power our store.

• Payment processors, who collect payment details for order fulfillment.

• Analytics or advertising partners, who collect data when you interact with our Site or email communications.

Any information obtained from third parties is processed according to this Privacy Policy. (See also Third-Party Websites and Links below.)

How We Use Your Personal Information

1. Providing Products and Services

We use your information to:

• Process payments and fulfill orders

• Send notifications about your purchases, returns, or account

• Manage your user account

• Arrange shipping and tracking

• Support features related to your interactions with the Services

This processing is necessary to perform our contract with you.

2. Marketing and Advertising

We may use your information to:

• Send promotional emails, text messages, or mail

• Display tailored advertisements

• Improve marketing relevance

For EEA residents, the legal basis is our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).

3. Security and Fraud Prevention

We use your information to detect and prevent:

• Fraud

• Unauthorized activities

• Security threats

If you suspect your account has been compromised, please contact us immediately.

(EEA legal basis: legitimate interest, Art. 6(1)(f) GDPR)

4. Customer Support and Service Improvements

We use your information to:

• Provide support

• Improve the Services

• Maintain our business relationship with you

(EEA legal basis: legitimate interest, Art. 6(1)(f) GDPR)

Cookies

We use Cookies to operate, improve, and analyze our Site. These help us remember preferences, run analytics, and tailor content.

You may adjust your browser settings to reject Cookies; however, doing so may affect your experience or limit certain Site functionalities.

Our Site does not respond to “Do Not Track” signals.

For information about Shopify Cookies, see:

https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose your information:

• To vendors and service providers (IT, hosting, payment processors, customer support, analytics, fulfillment, shipping).

• To business and marketing partners.

• With your consent, such as when using social media integrations.

• To affiliates, for business operations.

• For legal obligations, including responding to lawful requests.

• In business transactions, such as mergers or restructuring.

We have disclosed the following categories of information in the last 12 months:

• Identifiers (contact information)

• Order and account information

• Commercial information (order history, support messages)

• Usage Data (device/browser/IP)

• Geolocation (from IP)

We do not use or disclose sensitive personal information to infer characteristics or without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Review their policies before submitting information.

Information you share on third-party platforms may be visible to others; we cannot control how such platforms use your information.

Children’s Data

The Services are not intended for children. We do not knowingly collect data from children.

If you believe a child has provided personal information, contact us to request deletion.

We do not “sell” or “share” the personal information of users under 16.

Security and Data Retention

While we implement safeguards, no method of transmission is completely secure.

We retain personal information only as long as necessary to:

• Maintain your account

• Provide the Services

• Comply with legal obligations

• Resolve disputes

• Enforce our terms

Your Rights

Depending on your location, you may have the following rights:

• Right to Access / Know

• Right to Delete

• Right to Correct

• Right to Data Portability

• Right to Restrict Processing

• Right to Withdraw Consent

• Right to Appeal

• Right to Manage Marketing Preferences

To exercise these rights, or where required by law, we may verify your identity before processing your request.

You may also designate an authorized agent.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about our data practices, contact us using the details below.

You may also lodge a complaint with your local data protection authority.

International Users

We may transfer and process your personal information outside your country of residence. When transferring data out of Europe, we rely on:

• Standard Contractual Clauses (SCCs), or

• Other approved legal mechanisms

unless the destination country is deemed adequate by the relevant authority.

Contact Us

If you have questions or wish to exercise your rights, please contact us at:

Email: bybemu@gmail.com

Unless otherwise stated, BEMU is the data controller for your personal information.