Privacy policy
Last Updated: May 28, 2025
This Privacy Policy describes how BEMU (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bemutr.com(the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to any individual using the Services, whether as a customer, website visitor, or another person whose data is processed under this Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the updated Policy on the Site, revise the “Last Updated” date, and take other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The type of information we collect depends on how you interact with our Site.
Aside from the purposes listed below, we may also use your personal information to communicate with you, improve the Services, comply with legal obligations, enforce our terms, and protect our rights and those of our users.
Personal Information We Collect
1. Information You Provide Directly
Information that you submit to us through the Services may include:
• Contact details: name, address, phone number, email.
• Order details: billing and shipping information, payment confirmation, order notes.
• Account information: username, password, security credentials.
• Customer support communications: any information you choose to share when contacting us.
Some features of the Services require certain information. If you choose not to provide required information, you may not be able to access certain functionalities.
2. Information Collected Automatically (Usage Data)
We automatically collect certain information about your interactions with the Services. This may include:
• Device and browser information
• IP address
• Network information
• Browsing behavior and actions on the Site
We collect this information using cookies, pixels, and similar tracking technologies. (“Cookies”).
3. Information We Receive from Third Parties
We may receive personal information from trusted third parties, including:
• Service providers such as Shopify, who power our store.
• Payment processors, who collect payment details for order fulfillment.
• Analytics or advertising partners, who collect data when you interact with our Site or email communications.
Any information obtained from third parties is processed according to this Privacy Policy. (See also Third-Party Websites and Links below.)
How We Use Your Personal Information
1. Providing Products and Services
We use your information to:
• Process payments and fulfill orders
• Send notifications about your purchases, returns, or account
• Manage your user account
• Arrange shipping and tracking
• Support features related to your interactions with the Services
This processing is necessary to perform our contract with you.
2. Marketing and Advertising
We may use your information to:
• Send promotional emails, text messages, or mail
• Display tailored advertisements
• Improve marketing relevance
For EEA residents, the legal basis is our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).
3. Security and Fraud Prevention
We use your information to detect and prevent:
• Fraud
• Unauthorized activities
• Security threats
If you suspect your account has been compromised, please contact us immediately.
(EEA legal basis: legitimate interest, Art. 6(1)(f) GDPR)
4. Customer Support and Service Improvements
We use your information to:
• Provide support
• Improve the Services
• Maintain our business relationship with you
(EEA legal basis: legitimate interest, Art. 6(1)(f) GDPR)
Cookies
We use Cookies to operate, improve, and analyze our Site. These help us remember preferences, run analytics, and tailor content.
You may adjust your browser settings to reject Cookies; however, doing so may affect your experience or limit certain Site functionalities.
Our Site does not respond to “Do Not Track” signals.
For information about Shopify Cookies, see:
https://www.shopify.com/legal/cookies
How We Disclose Personal Information
We may disclose your information:
• To vendors and service providers (IT, hosting, payment processors, customer support, analytics, fulfillment, shipping).
• To business and marketing partners.
• With your consent, such as when using social media integrations.
• To affiliates, for business operations.
• For legal obligations, including responding to lawful requests.
• In business transactions, such as mergers or restructuring.
We have disclosed the following categories of information in the last 12 months:
• Identifiers (contact information)
• Order and account information
• Commercial information (order history, support messages)
• Usage Data (device/browser/IP)
• Geolocation (from IP)
We do not use or disclose sensitive personal information to infer characteristics or without your consent.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Review their policies before submitting information.
Information you share on third-party platforms may be visible to others; we cannot control how such platforms use your information.
Children’s Data
The Services are not intended for children. We do not knowingly collect data from children.
If you believe a child has provided personal information, contact us to request deletion.
We do not “sell” or “share” the personal information of users under 16.
Security and Data Retention
While we implement safeguards, no method of transmission is completely secure.
We retain personal information only as long as necessary to:
• Maintain your account
• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce our terms
Your Rights
Depending on your location, you may have the following rights:
• Right to Access / Know
• Right to Delete
• Right to Correct
• Right to Data Portability
• Right to Restrict Processing
• Right to Withdraw Consent
• Right to Appeal
• Right to Manage Marketing Preferences
To exercise these rights, or where required by law, we may verify your identity before processing your request.
You may also designate an authorized agent.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about our data practices, contact us using the details below.
You may also lodge a complaint with your local data protection authority.
International Users
We may transfer and process your personal information outside your country of residence. When transferring data out of Europe, we rely on:
• Standard Contractual Clauses (SCCs), or
• Other approved legal mechanisms
unless the destination country is deemed adequate by the relevant authority.
Contact Us
If you have questions or wish to exercise your rights, please contact us at:
Email: bybemu@gmail.com
Unless otherwise stated, BEMU is the data controller for your personal information.
